For account verification, you will need to provide the following information:

  • First and Last name
  • Birthdate
  • Current Permanent Address
  • Email Address
  • Phone number
  • Social Insurance Number (optional)

Most of the time, this information will be sufficient for account verification.

Sometimes, we may request a copy of your government-issued photo identification document that meets the following criteria:

  • Issued by federal, provincial, or territorial authorities
  • Must be valid (not expired)
  • Include your full name, date of birth, photo and signature

Examples of acceptable photo identification documents:

  • Driver’s license issued in Canada
  • Passport
  • Citizenship card (issued prior to 2012)
  • Permanent Resident Card
  • Secure Certificate of Indian Status
  • Provincial or territorial Photo Identification Card

NOTE: we do not accept provincial healthcare cards for identification proposes.

In addition to the documentation mentioned above, you may be required to provide the following:

  • A selfie where you are holding your valid government-issued picture ID along with a handwritten note with the word “NDAX” and today’s date
  • A document for address verification, such as a PDF copy of your utility bill, phone bill, bank or mortgage statement, or any other similar documents which include your full and address, downloaded directly from the issuer’s website (not a scanned document).

For any other questions, please contact our support team.

Did this answer your question?