02. How long does verification take?
In most cases, identity verification is automatic. However, our compliance team may be required to review your verification documents manually to confirm the accuracy of the information -- this may take 0-1 business days.
If the documentation provided does not meet our KYC (Know Your Client) requirements, our compliance team will email or call you to confirm the information on file or request that you reupload verification documents.
What is KYC?
Know Your Client or KYC is onboarding our Users and opening an account. This is a mandatory check to identify and verify the user when opening an account.
For any other questions, please contact our compliance team at firstname.lastname@example.org.