01. How do I withdraw Cryptocurrency to an external wallet?
This support article will walk you through sending a cryptocurrency withdrawal using the web/mobile version of the site and our mobile app.
Before sending any crypto withdrawal, ensure that you understand:
Entering an incorrect wallet address or network may result in the loss of your funds. NDAX cannot reverse a submitted withdrawal. To avoid the loss of your tokens, please confirm that you are sending your funds to the correct network/address.
When sending XRP, EOS and/or XLM, failure to include a destination tag/memo could result in your cryptocurrency being sent to a pooled wallet and could lead to loss of funds. This is especially true when sending your funds to another exchange. If you’ve sent your XRP and/or XLM to another exchange without the correct destination tag/memo you’ll need to contact the destination exchange’s customer service.
NDAX charges a flat withdrawal fee. All of our fees are outlined on our Fee Page.
Desktop
- Login to your NDAX account
- Select WALLET on the left-hand side toolbar
- Select the Crypto you would like to withdraw
- Select SEND at the bottom of the screen
- Select the network you would like to use
- Enter the destination wallet address and the amount you’d like to send
- For XRP, Stellar or EOS withdrawal, enter a DESTINATION TAG or MEMO ID
- Agree to the disclaimer and select SEND
- Enter your 2FA code from your authentication app and confirm the withdraw via email
Mobile Web Version
- Login to your NDAX account
- Click the NDAX SYMBOL on the top left-hand corner
- Click the WALLET from the dropdown menu
- Select the Crypto you would like to withdraw
- Select SEND at the bottom of the screen
- Select the network you would like to use
- Enter the destination wallet address and the amount you’d like to send
- For XRP, Stellar or EOS withdrawal, enter a DESTINATION TAG or MEMO ID
- Agree to the disclaimer and select SEND
- Enter your 2FA code from your authentication app and confirm the withdraw via email
Mobile App
- Log in to the NDAX app
- On the bottom navigation bar, click on the wallet icon
- Select Crypto
- Select the Crypto you would like to withdraw
- On the bottom navigation bar, click on the up-facing arrow (light blue)
- Enter the amount you would like to withdraw
- Enter the DESTINATION ADDRESS and the amount you’d like to send the cryptocurrency to
- For XRP, Stellar or EOS withdrawal, enter a DESTINATION TAG or MEMO ID
- Click Confirm
- You will now be asked to confirm this withdraw via email