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01. How do I withdraw Cryptocurrency to an external wallet?

This support article will walk you through sending a cryptocurrency withdrawal using the web/mobile version of the site and our mobile app. 

Before sending any crypto withdrawal, ensure that you understand:

Entering an incorrect wallet address or network may result in the loss of your funds. NDAX cannot reverse a submitted withdrawal. To avoid the loss of your tokens, please confirm that you are sending your funds to the correct network/address.

When sending XRP, EOS and/or XLM, failure to include a destination tag/memo could result in your cryptocurrency being sent to a pooled wallet and could lead to loss of funds. This is especially true when sending your funds to another exchange. If you’ve sent your XRP and/or XLM to another exchange without the correct destination tag/memo you’ll need to contact the destination exchange’s customer service.

NDAX charges a flat withdrawal fee. All of our fees are outlined on our Fee Page.   

               

Desktop

  • Login to your NDAX account
  • Select WALLET on the left-hand side toolbar
  • Select the Crypto you would like to withdraw
  • Select SEND at the bottom of the screen
  • Select the network you would like to use
  • Enter the destination wallet address and the amount you’d like to send
  • For XRP, Stellar or EOS withdrawal, enter a DESTINATION TAG or MEMO ID
  • Agree to the disclaimer and select SEND
  • Enter your 2FA code from your authentication app and confirm the withdraw via email 

            

Mobile Web Version

  • Login to your NDAX account
  • Click the NDAX SYMBOL on the top left-hand corner
  • Click the WALLET from the dropdown menu
  • Select the Crypto you would like to withdraw
  • Select SEND at the bottom of the screen
  • Select the network you would like to use
  • Enter the destination wallet address and the amount you’d like to send
  • For XRP, Stellar or EOS withdrawal, enter a DESTINATION TAG or MEMO ID
  • Agree to the disclaimer and select SEND
  • Enter your 2FA code from your authentication app and confirm the withdraw via email 

                             

Mobile App

  • Log in to the NDAX app
  • On the bottom navigation bar, click on the wallet icon
  • Select Crypto
  • Select the Crypto you would like to withdraw
  • On the bottom navigation bar, click on the up-facing arrow (light blue)
  • Enter the amount you would like to withdraw
  • Enter the DESTINATION ADDRESS and the amount you’d like to send the cryptocurrency to
  • For XRP, Stellar or EOS withdrawal, enter a DESTINATION TAG or MEMO ID
  • Click Confirm
  • You will now be asked to confirm this withdraw via email 

                 

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