This support article will walk you through resetting your NDAX password Click LOGIN Click TROUBLE SIGNING IN Click RESETTING MY PASSWORD Enter your email and click RESET YOUR PASSWORD You will receive an email, open the email and click RESET PASSWORD You will be redirected to NDAX and asked to type in a new password and confirm the password Check I’M AM NOT A ROBOT and click CONFIRM YOUR PASSWORD  Your password has now been reset, if you have any issues with this process, please contact [email protected]

This support article will walk you through recovering your NDAX username Click LOGIN ClickTROUBLE SIGNING IN? Click REMEMBERING MY USERNAME Enter your email and click RECOVER USERNAME You will receive an email with your username If you have any issues with this process, please contact [email protected]  

This support article will walk you through changing the information on your NDAX account      Email address To change your email address, we will need some additional information. Please send the following documentation to [email protected] from the email address associated with your NDAX account.  A selfie of you holding a handwritten note with today's date and your request. The front and back copy of a non-expired PHOTO ID   

If you have attempted to enter a password or username four times and failed, your account will be locked for 15 minutes. After that, you may try again. Please note that passwords are case-sensitive. If your account is locked for more than 10 minutes, please contact [email protected] 

If you can not log in to your NDAX account after creating an account please: Ensure you are logging in with your username and password (not your email address) Make sure you have confirmed your email address If you’re still unable to log in, please contact us at [email protected] 

If you have not received an email from NDAX that you were expecting, it may be because: You have unsubscribed from our emails or marked a previous NDAX email as SPAM It went directly to your SPAM folder or SOCIAL folder, please take a look and change to 'not SPAM' Your email provider sent it to a low priority queue, and it didn't arrive in your inbox

This support article will walk you through changing your NDAX password Log in to your NDAX account Click settings on the left-hand side toolbar  Scroll down to the section labelled "change password" and click change password You will receive an email, open the email and click reset password You will be redirected to NDAX and asked to type in a new password and confirm the password Check I'm not a robot and click confirm password  Your password has now been changed, if you have any issues with this process please contact [email protected]

Your account may be disabled if: We suspected your account was hacked and disabled it for you. You attempted to verify your account with an identification document that has already been used. Your account was involved in unusual trading activity. You violated NDAX policies and procedures. Please contact [email protected] if your account has been disabled. 

This support article will walk you through closing your NDAX account. Log in to your NDAX account Click settings on the left-hand side toolbar  Scroll down to the bottom of the settings page Click close my account