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02. How do I reset my 2FA?

At NDAX, we take resetting 2FA seriously. 2FA is your last line of protection from unwanted account takeover. Thus, you'll need to upload a selfie and a copy of your Government-issued photo ID in order to reset your 2FA.

  • Go to https://ndax.io/auth/login
  • Use your username and password to login
  • Click RESET 2FA
  • Enter your EMAIL, USERNAME, and PHONE NUMBER, click continue
  • Choose between PASSPORT, DRIVER'S LICENSE and ID CARD, click continue
  • Upload a copy of a non-expired proof of identity document, click continue
  • Upload a selfie holding a piece of paper with the words RESET 2FA and today's date on it
  • Click SUBMIT
Once the requested documents are submitted, our security team will review your request and send you an email when your 2FA is reset.