Long Arrow Right External Link angle-right Search Times Spinner angle-left

07. My crypto withdrawal has not shown up in the receivers wallet

Once your cryptocurrency withdrawal has left your NDAX wallet it will be submitted onto the blockchain. Each external exchange/wallet has its own protocols for depositing funds. 

Typically, wallets/exchanges require 2-6 confirmations before they deposit your funds into your account. Please contact your external wallet/exchange support for details. You can also track your withdrawal using our blockchain explorer. 

Note: When sending coins to NDAX we require a certain set of confirmations on the blockchain before they show. Bitcoin requires 3 confirmations before it will show in your NDAX account. 

Related articles: