This support article will walk you through Bitcoin, Litecoin, Ether, Dogecoin, Cardano, Tether (ERC-20), Chainlink, Polkadot, XRP, Stellar, Compound, Aave and EOS withdrawals Before sending any crypto withdrawal, ensure that you understand: Entering the wrong address can result in your cryptocurrency being irreversibly sent to the wrong address. NDAX cannot reverse a submitted withdrawal. Please ensure you’ve entered the correct address. When sending XRP, EOS and/or XLM, failure to include a destination tag/memo could result in your cryptocurrency being sent to a pooled wallet and could lead to loss of funds.

This support article will walk you through withdraw Canadian Dollars from NDAX to my bank account using EFT and Wire transfer withdrawal methods The withdrawal fees for EFT (Direct bank deposit) and Wire Transfers is $25 FLAT. EFT (Direct bank deposit) Desktop Login http://ndax.io Once you log in you will be redirected to your dashboard Click WITHDRAW at the top of the screen Ensure CAD is selected and click the WITHDRAW button Choose the method of withdrawal: EFT (Direct bank deposit) Select BANK ACCOUNT or if this is your first time select ADD ACCOUNT .

Once the client has authorized the withdrawal by clicking the link in the Withdrawal Approval email, it will be submitted to the blockchain shortly after that. Different cryptocurrencies can be faster than others, depending on where the funds are being sent. Some exchanges and wallets require a set number of confirmations before showing the funds in your destination wallet. Contact your external wallet support to find out their protocol. 

Fiat withdrawals are processed once every business day at 6:30 PM EST. Typically, once processed – you should receive your funds within one business day, depending on your financial institution's hours of operation. Financial institutions do not process Wires/efts on non-business days. Thus, if you submit a withdrawal request after 6:30 PM EST on Friday, it will not be processed until the next business day at 6:30 PM EST.

Our up-to-date withdrawal fees and limits can be found on our fees page. Related articles:  How do I send cryptocurrency to an external wallet? How do I withdraw CAD to my bank account?

This support article will walk you through sending an internal transfer Our internal transfer feature allows NDAX users to send funds to another NDAX user’s account on the NDAX exchange with no cost or wait times. 100% of the cryptocurrency you send will be sent to the recipient, with no deposit or withdrawal fees.                       Desktop Login to https://ndax.io Click WALLET from the menu on the left side of the screen Click on CRYPTOCURRENCY Select your desired cryptocurrency Click SEND Select TO A FRIEND at the top right-hand corner (See image below) Fill out the RECIPIENT'S EMAIL ADDRESS, AMOUNT OF BTC TO SEND Enter a personalized MESSAGE TO RECIPIENT If this is a gift, select GIFT and enter RECIPIENT NAME, SELECT EVENT, select from your choice of templates Click SEND A confirmation message will pop up, confirm details of the transaction, and Agree to the disclaimer Click CONFIRM Confirm the transaction using your 2-factor authentication app You have now successfully sent an internal transfer If you would like to see the status of your transfer on your account activity panel, click TRACK NOW

The following steps will help you cancel a withdrawal request. Once you log in you will be redirected to your dashboard On the left-hand side of the screen, click TRADE You will be redirected to the trade page, below the graph click WITHDRAWALS You will see a list of all your open withdrawal requests, click the RED BUTTON under ACTION to cancel the withdrawal request. Desktop Login to NDAX Click TRADE on the left-hand side of the screen On the trade page, scroll down to below the trading graph Click WITHDRAWALS You will see a list of all your open withdrawal requests, click the RED BUTTON under ACTION to cancel the withdrawal request 

This support article will walk you through whitelisting a cryptocurrency withdrawal address. To learn more about cryptocurrency wallet whitelisting. check out our blog: Cryptocurrency Address Whitelisting   Desktop Part 1 - Add the address you would like to whitelist Login to NDAX Once you log in you will be redirected to your dashboard Click ADDRESS BOOK on the left-hand side bar Click ADD NEW ADDRESS on the right-hand side Select the correct currency Enter the cryptocurrency address you wish to whitelist Add a LABEL to help you identify this address Select WHITELIST ADDRESS Click ADD ADDRESS

Once your cryptocurrency withdrawal has left your NDAX wallet it will be submitted onto the blockchain. Each external exchange/wallet has its own protocols for depositing funds.  Typically, wallets/exchanges require 2-6 confirmations before they deposit your funds into your account. Please contact your external wallet/exchange support for details. You can also track your withdrawal using our blockchain explorer. Note: When sending coins to NDAX we require a certain set of confirmations on the blockchain before they show.