This support article will walk you through sending a cryptocurrency withdrawal using the web/mobile version of the site and our mobile app.  Before sending any crypto withdrawal, ensure that you understand: Entering an incorrect wallet address or network may result in the loss of your funds. NDAX cannot reverse a submitted withdrawal. To avoid the loss of your tokens, please confirm that you are sending your funds to the correct network/address.

This support article will walk you through withdraw Canadian Dollars from NDAX to my bank account using EFT and Wire transfer withdrawal methods The withdrawal fees for EFT (Direct bank deposit) and Wire Transfers is $4.99 FLAT. EFT (Direct bank deposit) Desktop Login http://ndax.io Once you log in you will be redirected to your dashboard Click WITHDRAW at the top of the screen Ensure CAD is selected and click the WITHDRAW button Choose the method of withdrawal: EFT (Direct bank deposit) Select BANK ACCOUNT or if this is your first time select ADD ACCOUNT .

Canadian Dollar Fees: Canadian dollar withdrawals are a flat fee of $4.99.  Timeframe: Canadian dollar withdrawals are processed once every business day at 6:30 PM EST. Typically, once processed – you should receive your funds within one business day, depending on your financial institution's hours of operation. Financial institutions do not process Wires/efts on non-business days. Thus, if you submit a withdrawal request after 6:30 PM EST on Friday, it will not be processed until the next business day at 6:30 PM EST.

The following steps will help you cancel a withdrawal request. Once you log in you will be redirected to your dashboard On the left-hand side of the screen, click TRADE You will be redirected to the trade page, below the graph click WITHDRAWALS You will see a list of all your open withdrawal requests, click the RED BUTTON under ACTION to cancel the withdrawal request. Desktop Login to NDAX Click TRADE on the left-hand side of the screen On the trade page, scroll down to below the trading graph Click WITHDRAWALS You will see a list of all your open withdrawal requests, click the RED BUTTON under ACTION to cancel the withdrawal request 

This support article will walk you through whitelisting a cryptocurrency withdrawal address. To learn more about cryptocurrency wallet whitelisting. check out our blog: Cryptocurrency Address Whitelisting    Desktop  Part 1 - Add the address you would like to whitelist Login to NDAX Once you log in you will be redirected to your dashboard Click ADDRESS BOOK on the left-hand side bar Click ADD NEW ADDRESS on the right-hand side Select the correct currency Enter the cryptocurrency address you wish to whitelist Add a LABEL to help you identify this address Select WHITELIST ADDRESS Click ADD ADDRESS

Once your cryptocurrency withdrawal has left your NDAX wallet it will be submitted onto the blockchain. Each external exchange/wallet has its own protocols for depositing funds.  Typically, wallets/exchanges require 2-6 confirmations before they deposit your funds into your account. Please contact your external wallet/exchange support for details. You can also track your withdrawal using our blockchain explorer.  Note: When sending coins to NDAX we require a certain set of confirmations on the blockchain before they show.