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09. My crypto withdrawal has not shown up in the receivers wallet

Once your cryptocurrency withdrawal has left your NDAX wallet it will be submitted onto the blockchain. Each external exchange/wallet has its own protocols for depositing funds. 

Typically, wallets/exchanges require 2-6 confirmations before they deposit your funds into your account. Please contact your external wallet/exchange support for details. You can also track your withdrawal using our blockchain explorer.

Note: When sending coins to NDAX we require a certain set of confirmations on the blockchain before they show. Bitcoin requires 3 confirmations before it will show in your NDAX account. 

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