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05. How do I withdraw cryptocurrency to my external wallet? | App

This support article will walk you through Bitcoin, Litecoin, Ether, Dogecoin, Cardano, Tether (ERC-20), Chainlink, Polkadot, XRP, Stellar and EOS withdrawals on the mobile app.

Bitcoin, Litecoin, Ether, Dogecoin, Cardano, Tether (ERC-20), Chainlink and Polkadot withdrawals

  • Log in to the NDAX app
  • On the bottom navigation bar, click on the wallet icon
  • Select Crypto
  • Select the Cryptocurrency you wish to withdraw to an external wallet
  • On the bottom navigation bar, click on the up facing arrow (light blue)
  • Enter the amount you would like to withdraw
  • Enter the DESTINATION ADDRESS and the amount you’d like to send the cryptocurrency to
  • Click Confirm
  • You will now be asked to confirm this withdraw via email

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XRP, Stellar and EOS withdrawals

  • Log in to the NDAX app
  • On the bottom navigation bar, click on the wallet icon
  • Select Crypto
  • Select the Cryptocurrency you wish to withdraw to an external wallet
  • On the bottom navigation bar, click on the up facing arrow (light blue)
  • Enter the amount you would like to withdraw
  • Enter the DESTINATION ADDRESS and the amount you’d like to send the cryptocurrency to
  • Enter the DESTINATION TAG or MEMO ID
  • Click Confirm
  • You will now be asked to confirm this withdraw via email

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Before sending any crypto withdrawal, ensure that you understand:

  • Entering the wrong address can result in your cryptocurrency being irreversibly sent to the wrong address. NDAX cannot reverse a submitted withdrawal. Please ensure you’ve entered the correct address.
  • When sending XRP, EOS and/or XLM, failure to include a destination tag/memo could result in your cryptocurrency being sent to a pooled wallet and could lead to loss of funds. This is especially true when sending your funds to another exchange. If you’ve sent your XRP and/or XLM to another exchange without the correct destination tag/memo you’ll need to contact the destination exchange’s customer service.
  • NDAX charges a flat withdrawal fee. All of our fees are outlined on our Fee Page.