This support article will walk you through Bitcoin, Litecoin, Ether, Dogecoin, Cardano, Tether (ERC-20), Chainlink, Polkadot, XRP, Stellar and EOS withdrawals on the mobile app

Bitcoin, Litecoin, Ether, Dogecoin, Cardano, Tether (ERC-20), Chainlink and Polkadot withdrawals

Log in to the NDAX app
On the bottom navigation bar, click on the wallet icon
Select Crypto
Select the Cryptocurrency you wish to withdraw to an external wallet
On the bottom navigation bar, click on the up facing arrow (light blue)
Enter the amount you would like to withdraw
Enter the DESTINATION ADDRESS and the amount you’d like to send the cryptocurrency to
Click Confirm
You will now be asked to confirm this withdraw via email

Note: Entering the wrong address can result in your cryptocurrency being irreversibly sent to the wrong address. NDAX cannot reverse a submitted withdrawal. Please ensure you’ve entered the correct address.

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XRP, Stellar and EOS withdrawals

Log in to the NDAX app
On the bottom navigation bar, click on the wallet icon
Select Crypto
Select the Cryptocurrency you wish to withdraw to an external wallet
On the bottom navigation bar, click on the up facing arrow (light blue)
Enter the amount you would like to withdraw
Enter the DESTINATION ADDRESS and the amount you’d like to send the cryptocurrency to
Enter the DESTINATION TAG or MEMO ID
Click Confirm
You will now be asked to confirm this withdraw via email

Note: Entering the wrong address can result in your cryptocurrency being irreversibly sent to the wrong address. NDAX cannot reverse a submitted withdrawal. Please ensure you’ve entered the correct address.

Note: When sending XRP, EOS and/or XLM, failure to include a destination tag/memo could result in your cryptocurrency being sent to a pooled wallet and could lead to loss of funds. This is especially true when sending your funds to another exchange. If you’ve sent your XRP and/or XLM to another exchange without the correct destination tag/memo you’ll need to contact the destination exchange’s customer service.
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