When sending XRP, XLM or EOS to NDAX, you are required to provide the following information to your deposit:

Your wallet address
The destination tag or Memo

A Destination Tag and Memo is your unique account identifier; Failure to include your destination tag or memo in your XRP, XLM and EOS deposit will result in a 2-week delay and a potential recovery fee at the discretion of NDAX. NDAX will not be responsible for the loss of the tokens.

To retrieve your deposit, you will need to send us the following:

A video of your transaction record from your external wallet
Your transaction ID (TXID, HASH)
Amount sent

Ledger | How to add the destination tag or memo to a transaction on Ledger?

To add a Destination tag or Memo when sending XRP, XLM or EOS to NDAX from your ledger, enter the destination tag or memo to Tag or Memo

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