We find that most 2FA related issues are due to the time on your phone being out of sync. There is a two-minute window for 2FA confirmations so if your clock is out of sync beyond that, you will not be able to log in. Please make sure your phone is configured to sync your time with the cellular network. To make sure that you have the correct time in your Google Authenticator app follow the instructions for your operating system below.

On Android:
Go to the Main Menu on the Google Authenticator app
Select Settings
Select Time correction for codes
Select Sync now

On iOS (Apple iPhone):
Go to the iPhone Settings App. (your phone settings area)
Select General
Select Date & Time
Enable Set Automatically
If it's already enabled, disable it, wait a few seconds and re-enable

If this does not work, try clearing the cache and cookies on your web browser. If this does not work, you will need to reset your 2FA.

Reset 2FA

At NDAX we take resetting 2FA seriously. 2FA is your last line of protection from unwanted account takeover. Thus, we need to do the following to prove your identity in order to reset your 2FA.

You'll need to send us the following:

A selfie holding a piece of paper with the words RESET 2FA NDAX and TODAY'S DATE
The front and back copy of a non-expired PHOTO ID
Send us those documents from the email address you signed up from NDAX with

Please send these documents to [email protected]
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