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Learn how to set up 2FA to secure your NDAX account
Two-Factor Troubleshooting Tip
We find that most 2FA related issues are due to the time on your phone being out of sync. There is a two-minute window for 2FA confirmations so if your clock is out of sync beyond that, you will not be able to log in. Please make sure your phone is configured to sync your time with the cellular network. To make sure that you have the correct time in your Google Authenticator app follow the instructions for your operating system below. On Android: Go to the Main Menu on the Go
Setting up Google Authenticator for 2FA
Setting up Google Authenticator for 2FA Login to https://ndax.io/ Once you log in you will be redirected to your dashboard Click SETTINGS Scroll down to Two Factor Authentication. You will see 3 steps: Step 1: Download and/or open the Google Authenticator app On the Google Authenticator Click SCAN A BARCODE Step 2: Go back to the NDAX p
How do I enable 2FA on my desktop?
Part 1 Login to https://ndax.io/ Click Settings on the left-hand side of the screen Scroll down to Two Factor Authentication. You will see 3 steps. Part 2 Downloading Authy on your desktop Now go to (https://authy.com/download/ Scroll down to the desktop, select Windows 32bit or MacOS Click Download Go to your downloads folder on your desktop and click on the Authy application !(https://storage.crisp.chat/users/helpdesk/website/bf6ded53ecc35800/8b9
Setting up Authy for 2FA
Setting up Authy for 2FA Login to https://ndax.io/ Once you log in you will be redirected to your dashboard Click SETTINGS on the left-hand side of the screen Scroll down to Two Factor Authentication. You will see 3 steps: Step 1: Download and/or open the Authy app (https://authy.com/download/ On the Authy app, click the 3 dots in the right-hand corner In the drop-down menu click ADD ACCOUNT Click SCAN QR CODE (Blue Button) Step
How do I reset my 2FA?
At NDAX we take resetting 2FA seriously. 2FA is your last line of protection from unwanted account takeover. Thus, we need to do the following to prove your identity in order to reset your 2FA. You'll need to send us the following document to
A selfie holding a piece of paper with the words RESET 2FA and today's date on it The front and back copy of a non-expired proof of identity document (See What are acceptable proof of identity (ID) documents?) Send
What is Two-Factor Authentication (2FA)?
2FA stands for two-factor authentication and is an added security feature to help protect your account over and above just using your username and password. Once you log in to your account with your username and password, NDAX will then ask you for a 6-digit code to enter that is refreshed every 30 seconds to prevent unauthorized access to your account even if your password has been compromised. You’ll need to install Authy According to Search Security A knowledge factor. Som