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Having troubles? Find account solutions here
How do I change information on my account?
To change any personal information on your account, please send the following to
A selfie of you holding a handwritten note stating today's date and your request The front and back copy of a non-expired PHOTO ID Send us those documents from the email address you signed up from NDAX with
Why is my account locked?
If you have attempted to enter a password four times and failed, your account will be locked for 10 minutes.
How do I close my account?
with the subject "Close my account" In the body please input your username and send this email from the email address that is associated with your NDAX account.
I forgot my password
Part one: Click LOGIN Click FORGOT YOUR PASSWORD Enter your email and click RESET YOUR PASSWORD Part two: You will receive an email Open the email Click REST PASSWORD You will be redirected to NDAX Type your new password and confirm the password Check I’M AM NOT A ROBOT Click CONFIRM YOUR PASSWORD Your password ha
I just created an account, why can’t I login?
If you can not login to your NDAX account after creating an account please: Ensure you are logging in with your username and password (not your email address) Make sure you have confirmed your email address
How can I contact NDAX?
Business inquiries/OTC desk:
How do I change my password?
Part one: Click LOGIN From your dashboard, on the left side of the screen, click SETTINGS Once you are in settings, scroll down to CHANGE PASSWORD Click CHANGE PASSWORD Part two: You will receive an email Open the email, click REST PASSWORD You will be redirected to NDAX Enter your new password and confirm the password Check I’M AM NOT A ROBOT Click CONFIRM YOUR PASSWORD Your password h
Why am I not receiving emails from NDAX?
If you have not received an email from NDAX that you were expecting, it may be because: You have unsubscribed from our emails or marked a previous NDAX email as SPAM It went directly to your SPAM folder or SOCIAL folder, please take a look and change to 'not SPAM' Your email provider sent it to a low priority queue, and it didn't arrive in your inbox
Where is NDAX located?
National Digital Asset Exchange Inc. (NDAX) is a cryptocurrency trading platform incorporated under the Business Corporations Act (Alberta) with headquarters in Calgary, Alberta.
Where can I find NDAX on social media?
Facebook: https://www.facebook.com/NDAXIO/ Twitter: https://twitter.com/ndaxio Instagram: https://www.instagram.com/ndax.io/ Linkedin: https://www.linkedin.com/company/ndax-io/ Reddit: https://www.reddit.com/r/NDAX/ Crunchbase: https://www.crunchbase.com/organization/ndax Youtube: https://www.youtube.com/channel/UC7k2M-IafSq8P-brGP2gKpA Quora: https://www.quora.com/topic/NDAX Medium: https://medium
Why is my account disabled?
Your account may be disabled if: We suspected your account was hacked and disabled it for you. You attempted to verify your account with an identification document that has already been used. Your account was involved in unusual trading activity. You violated NDAX policies and procedures.
Do I have to pay a fee to sign up for an NDAX account?
At NDAX, we do not charge any fees to open an account and to keep your Canadian dollars or cryptocurrency on the NDAX platform.