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Learn how to get verified to start trading cryptocurrency
How do I sign up for an account on NDAX?
Getting Started Visit NDAX Click SIGN UP Fill in the following information: First Name, Last Name, Username, Email Address, Password Review and agree to the User Agreement and Cookies Policy Click SIGN UP You will receive a confirmation email Open the email, click ACTIVATE ACCOUNT, you will be redirected back to NDAX Log in with your username and password You will be prompted to verify
What information do I need to get verified?
For account verification, you will need to provide the following personal information: First and last name Birthdate Current permanent address Email address Phone number Social Insurance Number (optional) Account type Employment information (Status, field, employer's name, job title) Source of income (when a student or unemployed) At the time of account verification, you will also be asked to upload: Government-issued photo ID
What documents are accepted for identity verification?
During our automated verification process, our system will request a government-issued photo ID and a 3d selfie. To be acceptable, a government-issued photo ID must: Be issued by federal, provincial, or territorial authorities Be valid, current (not expired), and authentic Include your full name, photo, and a unique identifying number Examples of acceptable government-issued photo ID include: Driver’s license Passport Citizenship card (iss
Who is eligible to open an account on NDAX?
Legal residents of Canada, who have reached the age of majority in their province or territory of residence and that are able to provide all the required information under our Customer Identity Program in our account opening process. The age of majority is 18 in Alberta, Manitoba, Ontario, Quebec, Prince Edward Island and Saskatchewan. The age of majority is 19 in British Columbia, New Brunswick, Newfoundland and Labrador, the Northwest Territories, Nova Scotia, Nunavut and Yukon.
How long does verification take?
In most cases, identity verification is automatic. However, our compliance team may be required to review your verification documents manually to confirm the accuracy of the information -- this may take 0-1 business days. If the documentation provided does not meet our KYC (Know Your Client) requirements, our compliance team will email or call you to confirm the information on file or request that you reupload verification documents. What is KYC? Know Your Client or KYC is onboardi
Why do I have to verify my identity?
NDAX maintains strict Know Your Client (KYC) processes as required under legislation and in alignment with industry best practices. This not only helps NDAX stay in compliance with the regulations under Canada's Proceeds of Crime (Money Laundering) and Terrorist Financing Act (FINTRAC) and Autorité des marchés financiers (AMF) but also helps keep our platform secure. If you have any questions about our verification process, please contact
How do I upload my verification documents?
To upload your verification documents, login to NDAX: Click on the avatar located on the top right corner of the screen Click the blue banner that says 'UPGRADE FOR FREE' You will now be prompted to upload the required documentation.
Why am I not verified?
Verification will be instant if all the requested information is submitted correctly. However, our compliance team may be required to review your verification documents manually to confirm the accuracy of the information -- this may take up to 1 business days. If our compliance team requires any additional documentation or information you will be contacted within 1 business day with further instructions. Failure to provide any required information will result in your inability to sign up fo
Can I trade if I’m not verified?
Users must be verified to be able to trade or deposit on NDAX.
Is my SIN required for verification?
Providing your Social Insurance Number (SIN) is optional. Supplying your SIN will allow us to verify your identity more smoothly. However, it will not slow down your verification if you choose not to provide it. For any other questions, please contact our compliance team at
What can I do if my identity verification failed?
If your identity verification has failed, our compliance team will contact you within 0-2 business days and provide you with instructions. Please contact our compliance team at
if you have any further questions.
What documents are accepted for proof of address?
Any statement issued by a Canadian government body (federal, provincial, territorial, municipal) Canada Pension Plan (CPP) statement Property tax assessment issued by a municipality Provincially issued vehicle registration CRA Notice of assessment Issued by other Canadian sources: Utility bill (for example, electricity, water, telecommunications) Bank statement (credit card, mortgage) T4 statement Investment account statements (for example