At NDAX we take resetting 2FA seriously. 2FA is your last line of protection from unwanted account takeover. Thus, we need to do the following to prove your identity in order to reset your 2FA.

You'll need to send us the following document to [email protected]:

  • A selfie holding a piece of paper with the words RESET 2FA and today's date on it
  • The front and back copy of a non-expired proof of identity document (See What are acceptable proof of identity (ID) documents?)
  • Send us these documents from the email address you signed up for NDAX with

For question or concerns contact our Support Team

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