We find that most 2FA related issues are due to the time on your phone being out of sync. There is a two-minute window for 2FA confirmations so if your clock is out of sync beyond that, you will not be able to log in. Please make sure your phone is configured to sync your time with the cellular network.

Problem with Google Authenticator | Refer to Google's documentation on their product

Common issues with 2-Step Verification 

How you sign in with 2-Step Verification 

Add or remove trusted computers 

Turn on 2-Step Verification 

Install Google Authenticator 

Problem with Authy | Refer to Authy's documentation on their product

Authy 2FA Setup Guides 

Backups password, Master password, and PIN protection with Authy 

Backups and Sync in Authy 

Reinstalling Authy and Restoring Access to your Account 

Restoring Authy Access on a New, Lost, or Inaccessible Phone 

For more question or concerns contact our Support Team

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